BOOKING INFORMATION
Payment & Cancellation FAQs
How do I book and pay?
Booking ahead is easy.
- More than seven days before your activity: pay a 20% deposit online to reserve your place. Pay the remaining balance online no later than seven days before your activity, or in cash at the Thailand Divers Dive Centre no later than the day before.
- Within seven days of your activity: full online payment is required when we confirm availability.
You are also welcome to pay the full booking price online at any time.
What certification do I need?
This trip is for certified divers only. To join the Phi Phi Islands trip, you need a PADI Open Water Diver certification or equivalent.
Please tell us your certification level and the date of your last dive when you enquire. If you are unsure whether this trip suits your experience, just ask and we will help you decide.
Is scuba equipment included?
Scuba equipment is not included in the Phi Phi Islands trip price. A full set costs ฿500 per person per day. Individual items are also available: BCD ฿200, regulators ฿200, wetsuit ฿100, mask and snorkel ฿50, and fins ฿50. A dive computer costs ฿300 per day, a Nitrox cylinder ฿300, and a 15-litre cylinder ฿300 per day.
Tell us what equipment and extras you need when you enquire so that we can prepare everything for you.
Are there any National Marine Park fees?
The Phi Phi Islands are part of a National Park, so there is also a ฿600 National Park fee per scuba diver, paid in cash on the boat.
Do I need scuba-diving insurance?
Yes. Certified divers need their own suitable scuba-diving insurance for the Phi Phi Islands trip. Your existing travel or dive insurance is fine if it covers your planned dives in Thailand, including the activity, maximum depth, dive date, dive-accident medical treatment, emergency evacuation and recompression-chamber treatment.
Please check your policy and bring confirmation of cover. If you need insurance, see our scuba-diving insurance guide.
Are hotel transfers included?
Return hotel transfers for the Phi Phi Islands trip are included from Kamala, Nakalay, Kalim, Tri Trang / Merlin Beach, Patong, Karon, Kata, Nai Harn, Rawai and Chalong. The boat departs from Chalong Pier.
Your exact pickup time depends on your hotel and is confirmed when you book. Most pickups are between 07:00 and 07:30. If you are staying outside the included area, separate transport will be needed. See our hotel-transfer information or send us your hotel details when you enquire.
What time will I get back to my hotel?
The Phi Phi Islands boat normally reaches Chalong Pier between 17:30 and 18:00, with arrival in Patong usually between 18:30 and 19:00. These are guide times and may change because of weather, currents, traffic and the day’s running order.
Can you help with special dietary requirements?
Please tell us about any dietary requirements for your Phi Phi Islands day in advance. We may not be able to accommodate every request, but we will make every effort to ensure there is suitable food available. If necessary, you may bring your own food and we can help you store it onboard.
Can non-divers or snorkellers join the day trip?
Yes, non-divers and snorkellers are welcome on the Phi Phi Islands day-trip boat for ฿2,500 per person, subject to availability. Please tell us how many divers and non-divers are in your group when you enquire.
What happens if I cancel?
If your plans change, please tell us as soon as possible. We will always try to move your booking to another suitable date where practical, although changes depend on availability and cannot be guaranteed. If you cancel, the 20% booking deposit is non-refundable. If you cancel more than seven days before the activity starts, we will refund anything you paid above the deposit. If you cancel seven days or fewer before the activity starts, no refund is due.
No refund is due for a no-show, a late arrival that prevents participation, or a decision to stop after the activity or course has started.
What happens if Thailand Divers cancels?
If Thailand Divers cancels because of unsafe weather or an operational reason, we will first offer you a suitable alternative date. If the new date does not work for you, we will give you a full refund of everything you paid, including your deposit.
